191. Operationalizing Love for Customers & Employees w/ Sue Woodard

<p>Today’s guest says that love is a competitive advantage. Kindness, compassion, collaboration, empathy, and especially love are all good things in business both for customers and for employees. </p> <p>In this episode, I speak with <a href="https://www.linkedin.com/in/sue-woodard-1401b55/">Sue Woodard</a> , Senior Advisor at <a href="https://www.stratmorgroup.com/">STRATMOR Group</a>, about how to operationalize love for CX and EX.  </p> <p>Sue and I talked about:</p> <p>- Why CX is your customer’s perceptions of your brand</p> <p>- Whether CX is a team or a culture</p> <p>- What the EX-CX connection has to do with humanizing businesses</p> <p>- What it means to operationalize love</p> <p>- How to start using video (even if you look funny on screen) </p> <p>Check out these resources we mentioned:</p> <p>- <a href="https://www.linkedin.com/in/sue-woodard-1401b55">Sue Woodard on LinkedIn</a> </p> <p>- <a href="https://www.linkedin.com/in/robertabele/">Rob Abele on LinkedIn</a> </p> <p>- <a href="https://www.harley-davidson.com/us/en/index.html">Harley Davidson</a> </p> <p><em>Subscribe, listen, and rate/review the Customer Experience Podcast on </em><a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"><em>Apple Podcasts</em></a><em> , </em><a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em>Spotify</em></a><em> , </em><a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"><em>Google Play</em></a><em> or </em><a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"><em>Google Podcasts</em></a><em> , and find more episodes on our blog.</em></p>