19 - Why Good Data Leads To Good Call Centres (with Dan Turner)
Charlie
50 min
Business & Finance
Description
<p>This week we chat to Dan Turner, CEO of Unity 4, to look at why good data is key to making a good call centre. We touch upon conversion rates, speed, ways to improve performance, and exceptions to the rule... </p>
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susan88
Episodes
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19 - Why Good Data Leads To Good Call Centres (with Dan Turner)
Charlie