163. Restoring the Balance: Human-Centered Communication

<p>A “paradigm shift” is a fundamental change in approach or assumptions. Modern communication is in the midst of one — a change from digital pollution to human-centered communication.</p> <p>I’m <a href="https://www.linkedin.com/in/ethanbeute/">Ethan Beute</a>, Chief Evangelist at <a href="https://bombbomb.com/">BombBomb</a>, host of <a href="https://bombbomb.com/blog/the-customer-experience-podcast-ethan-beute/">The Customer Experience Podcast</a>, and co-host of the CX Series on the <a href="https://sweetfishmedia.com/b2b-growth/">B2B Growth Show</a>. I co-wrote a book about this communication shift with my longtime friend and colleague <a href="https://www.linkedin.com/in/stephenpacinelli/">Steve Pacinelli</a>, CMO at BombBomb, called <em>Human-Centered Communication</em>.</p> <p>(P.S. It is publishing today! Find it <a href="http://bombbomb.com/Book/Human-Centered">here</a>.)</p> <p>In this episode, I discuss:</p> <ul><li>What the implications of a mass mindset are</li> <li>How Steve and I wrote our book around the insights of 11 experts</li> <li>How to restore the balance of digital and human in communication</li> <li>What human-centered communication means for organizations</li> <li>Why you should read our book</li> </ul> <p><em>Subscribe, listen, and rate/review the Customer Experience Podcast on </em><a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"><em>Apple Podcasts</em></a><em>, </em><a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em>Spotify</em></a><em>, </em><a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"><em>Google Play </em></a><em>or </em><a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en"><em>Google Podcasts</em></a><em>, and find more episodes on our blog.</em></p> <p><em>Listening on a desktop &amp; can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.</em></p>