161. Video Is About Who, Not About What w/ Adam Contos

<p>To get better at something, you can’t do it just twice or even five times. You have to do it repetitively — and that goes for sending videos, too. Our guest made a video a week for 41 weeks during the pandemic, partly to improve himself but mostly to help his employees and customers overcome challenges and fulfill dreams.</p> <p></p> <p>In this episode of our <a href="https://bombbomb.com/book/" target="_blank">Human-Centered Connection</a> expert series, <a href="https://www.linkedin.com/in/stephenpacinelli" target="_blank">Steve Pacinelli </a> and I interview <a href="https://www.linkedin.com/in/adamcontos/" target="_blank">Adam Contos</a>, CEO at <a href="https://www.remax.com/" target="_blank">RE/MAX</a>, about growth through company change and personal improvement to help people.</p> <p></p> <p>Join us as we discuss:</p> <ul> <li>What the three categories of customers are for Adam</li> <li>Why your org needs a values statement</li> <li>What it was like to rise through the ranks of RE/MAX</li> <li>Where you should be looking in a time of disruption</li> <li>What Adam learned after making 41 weekly videos</li> </ul> <p></p> <p>Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989" target="_blank">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq" target="_blank">Spotify</a>, <a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q" target="_blank">Google Play</a> or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&hl=en" target="_blank">Google Podcasts</a>, and find more episodes on our blog.</p> <p></p> <p>Listening on a desktop &amp; can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.</p> <p></p>