155. How Artificial Intelligence is Driving the Feeling Economy w/ Dr. Roland Rust

<p>In the feeling economy, interpersonal relationships drive the success of organizations. Feelings have always been important, of course, but today they are even more important than they’ve ever been before.&nbsp;</p> <p></p> <p>In this episode, I interview <a href="https://www.linkedin.com/in/roland-rust-5434b223/" target="_blank">Dr. Roland Rust</a>, Distinguished University Professor at <a href="https://www.rhsmith.umd.edu/" target="_blank">Robert H. Smith School of Business, University of Maryland</a> and coauthor of <a href="https://www.palgrave.com/gp/book/9783030529765" target="_blank">The Feeling Economy</a>, about the three econ omies and why the feeling economy is the most human.</p> <p></p> <p>Roland and I talked about:</p> <p>- What the role of emotions is in business today</p> <p>- How the three economies are evolving towards feeling</p> <p>- What our relationship to AI is and what it could become</p> <p>- What causes prevalence of feeling industries today, especially sales</p> <p>- Why rationalization is one of the greatest benefits of the feeling economy</p> <p></p> <p>Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989" target="_blank">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq" target="_blank">Spotify</a>, <a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q" target="_blank">Google Play</a> or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&hl=en" target="_blank">Google Podcasts</a>, and find more episodes on our blog.</p> <p></p> <p>Listening on a desktop &amp; can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.</p> <p></p>