154: How To Deliver Bad News

<p><strong>HIGHLIGHTS</strong></p><ul><li>Concept of rescue</li><li>Go in humbly and act as if it hurts you just as badly.</li><li>Be open with people and don’t be defensive. </li><li>Let them get their emotions out and don’t take it personally.</li></ul><p><strong>QUOTES</strong></p><p><strong>Walker</strong>: "When you gotta deliver bad news, act like it hurts you worse.”</p><p><strong>Walker</strong>: "Take responsibility. Act like it hurts. Don’t get upset with your prospects if they get upset with the problem. Remember, they’re upset with the problem, not you." </p><p><strong>Walker</strong>: "If you take responsibility, chances are they’ll say, I know this is not your fault and you’ll be on the same side. You’re their guide to help them in this process.”</p><p><strong>Walker</strong>: "When you deliver bad news, say <i>I really screwed up</i>, or <i>I hate to tell you this you’re probably gonna want to kill me, but I gotta let you know this problem has happened</i>, and then shut up. You don’t need to justify or explain it. Just be quiet, let them vent, and be prepared."</p><p>Where to find <strong>Walker</strong>:</p><ul><li><a href="https://www.linkedin.com/in/walkermckay/">LinkedIn</a></li><li><a href="https://twitter.com/walkermckay">Twitter</a></li><li><a href="https://www.instagram.com/nobssalesschool/">Instagram</a></li></ul>