109. Finding Your Customer's Aha Moment w/ Ethan Beute

<p><span style="font-weight: 400;">Discovering the Aha moment in your business is a big deal. It can affect the entire course of the customer experience because it creates impressions that your customers can feel, remember, and act on.</span></p> <p> </p> <p><span style="font-weight: 400;">I’m</span> <a href= "https://www.linkedin.com/in/ethanbeute/"><span style= "font-weight: 400;">Ethan Beute</span></a><span style= "font-weight: 400;">, Chief Evangelist at</span> <a href= "https://bombbomb.com/"><span style= "font-weight: 400;">BombBomb</span></a><span style= "font-weight: 400;">, host of</span> <a href= "https://bombbomb.com/blog/the-customer-experience-podcast-ethan-beute/"> <span style="font-weight: 400;">The Customer Experience Podcast</span></a><span style="font-weight: 400;">, and co-host of the CX Series on the</span> <a href= "https://sweetfishmedia.com/b2b-growth/"><span style= "font-weight: 400;">B2B Growth Show</span></a><span style= "font-weight: 400;">, here today to share some things I’ve learned about Aha moments.</span></p> <p> </p> <p><span style="font-weight: 400;">You can hear me talk a bit about:</span></p> <p> </p> <p><span style="font-weight: 400;">- The reasons our team has sent about half a million personal videos</span></p> <p> </p> <p><span style="font-weight: 400;">- The Aha moment with video messages</span></p> <p> </p> <p><span style="font-weight: 400;">- Resources for understanding the Aha moment in your org</span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <em><span style="font-weight: 400;">Apple Podcasts</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em><span style="font-weight: 400;"> Spotify</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://play.google.com/music/listen?u=0#/ps/Ib4