109 - Crucial Conversations: Start with the heart

<p>When you identify a high-stakes, emotional issue with strongly opposing views  ... how quickly do you discuss it? </p> <p>Or do you resort to "silence or violence?" </p> <p>As promised last episode, welcome to our series on how to have difficult conversations. We are using the excellent <a href='https://cruciallearning.com/books/'>"Crucial Conversations"</a> as our inspiration.</p> <p>Whether you have to tell somebody they smell bad, discuss a bad behavior with a loved one or give negative feedback to a colleague, listen to hear how practical and valuable this universal tool can be.  </p> <p>We would love your questions and comments for future episodes: Email <a href='mailto:mike@successamplified.com'>Mike</a> and <a href='mailto:mark@hipsocket.net'>Mark</a>. </p>