#107 - Making Research Ops Visible with Benson Low of REA Group

<p>Most people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion.</p> <p>In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader <a href="https://www.linkedin.com/in/bensonlow/"><u>Benson Low</u></a> about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specialists, and Benson provides several strategies that can help communicate the value of Research Ops to stakeholders.<a href="https://drive.google.com/drive/folders/1isgym-GEeRQcBlFjnIWsYmvRT_AUKAkI?usp=share_link"><br> </a></p> <p>Get the full transcript and links to resources mentioned on the<a href="https://www.userinterviews.com/blog/visibility-research-ops-benson-low-podcast"> User Interviews blog.</a></p> <p><strong>In this episode, we discuss:</strong></p> <ul> <li>Ways to communicate the value of your work in Research Ops</li> <li>Tactics and strategies to gain support in your organization</li> <li>How to leverage the power of the ReOps community</li> <li>Tips for Research Ops advocates on dealing with roadblocks</li> </ul> <p><br> <strong>Highlights:</strong></p> <ul> <li><strong>[00:02:32] </strong>What is Research Ops? What is the Research Ops community?</li> <li><strong>[00:07:50] </strong>How to start advocating for Research Ops</li> <li><strong>[00:14:49] </strong>Use ReOps community resources to create awareness</li> <li><strong>[00:17:30] </strong>Stress the importance of research in the product development lifecycle</li> <li><strong>[00:19:55] </strong>Communicating the impact and value your work to stakeholders</li> <li><strong>[00:32:36 ] </strong>Advice on overcoming barriers during advocacy work</li> </ul> --- Send in a voice message: https://anchor.fm/awkwardsilences/message