104. Differentiating Far Beyond Product, Features, or Price w/ Stacy Sherman

<p><span style="font-weight: 400;">You need to acknowledge that employee experience (i.e. happiness) is a bridge to customer experience.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/stacysherman/"><span style= "font-weight: 400;">Stacy Sherman</span></a><span style= "font-weight: 400;">, the Head of Customer Experience & Employee Engagement at</span> <a href= "https://www.schindler.com/us/internet/en/home.html"><span style= "font-weight: 400;">Schindler Elevator</span></a> <span style= "font-weight: 400;">and the Founder at</span> <a href= "https://doingcxright.com/"><span style= "font-weight: 400;">DoingCXRight</span></a><span style= "font-weight: 400;">, about the EX/CX intersection. </span></p> <p> </p> <p><span style="font-weight: 400;">Stacy and I chatted about:</span></p> <p> </p> <p><span style="font-weight: 400;">- The role of video in EX and CX communication (one of my favorite topics)</span></p> <p> </p> <p><span style="font-weight: 400;">- The heart and science approach to interest in CX</span></p> <p> </p> <p><span style="font-weight: 400;">- Why Stacy spends nights and weekends on elevating the customer-centric culture </span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <em><span style="font-weight: 400;">Apple Podcasts</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em><span style="font-weight: 400;"> Spotify</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"> <em><span style="font-weight: 400;">Google Play</span></em></a><em><span style="font-weight: 400;">, or</span></em> <a href= "https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYX