103. Building Relationships With Your Customers’ Customers w/ James Lloyd

<p><span style="font-weight: 400;">Two sets of customers don’t equal just two customer experiences. Customer experiences are myriad — especially in B2B healthcare technology, where your customers can grow 5x in a month.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/jameslloyd608/"><span style= "font-weight: 400;">James Lloyd</span></a><span style= "font-weight: 400;">, Co-Founder and CTO at</span> <a href= "https://www.redoxengine.com/"><span style= "font-weight: 400;">Redox</span></a><span style= "font-weight: 400;">, about serving both his customers (healthcare software vendors) and his customers’ customers (health systems).</span></p> <p> </p> <p><span style="font-weight: 400;">James talked with me about:</span></p> <p> </p> <p><span style="font-weight: 400;">- Managing multiple user experiences</span></p> <p> </p> <p><span style="font-weight: 400;">- What healthcare can learn from other markets & vice versa</span></p> <p> </p> <p><span style="font-weight: 400;">- The wild & mysterious world of telehealth</span></p> <p> </p> <p><span style="font-weight: 400;">- What is the cynefin framework, anyway?</span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <em><span style="font-weight: 400;">Apple Podcasts</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em><span style="font-weight: 400;"> Spotify</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"> <em><span style="font-weight: 400;">Google Play</span></em></a> <em><span style="font-weight: 400;">or</span></em> <a href= "https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&hl=en"> <e