102. How To Apologize Part 1 - Front Line Team

<p><span style="font-weight: 400;">We are cracking the code of that driven mind that sometimes can get us in trouble. All of us make ‘mistakes’ continuously, which means throughout our lives we have probably apologized so many times we cannot even count. I truly believe those are learning opportunities that will enable you to communicate and get things better. In this episode, I break down six steps that will help you to understand the reason why you apologize, in this case, to a frontline team or team member.</span></p> <p><span style="font-weight: 400;">Let’s jump into the first part of how to apologize!</span></p> <p><strong>[00:01 - 02:03] Opening Segment</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">An overview of how to apologize: the front line</span></li> <li style="list-style: none; display: inline"> <ul> <li style="font-weight: 400;" aria-level="2"><span style= "font-weight: 400;">How you go to a frontline team member and apologize</span></li> <li style="font-weight: 400;" aria-level="2"><span style= "font-weight: 400;">Learn from mistakes</span></li> </ul> </li> </ul> <p><strong>[02:04 -15:05]  How To Apologize Part 1 - Front Line Team </strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Let’s analyze six steps to think about apologizing</span></li> <li style="list-style: none; display: inline"> <ul> <li style="font-weight: 400;" aria-level="2"><span style= "font-weight: 400;">Understanding your “why” need to apologize</span></li> <li style="font-weight: 400;" aria-level="2"><span style= "font-weight: 400;">Setting an intention</span></li> <li style="font-weight: 400;" aria-level="2"><span style= "font-weight: 400;">Taking ownership and responsibility</span></li> <li style="font-weight: 400;" aria-level="2"><span style= "font-weight: 400;">Describing and explaining the “why”, not justifying</span></li> <li style="font-weight: 400;" aria-level="2"><span style= "font-weight: 400;">Keeping it brief</span></li> <l