101. Embracing Disruptive Moments: Acquisitions and Role Changes w/ Isabelle Papoulias

<p><span style="font-weight: 400;">Acquisitions are often times of stress and disruption, to say the least.</span></p> <p> </p> <p><span style="font-weight: 400;">Our most recent podcast guest casts new light on one of my favorite themes — that a good employee experience is a necessary precursor to a good customer experience — from the perspective of acquisitions and mergers.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/isabellepapoulias/"><span style= "font-weight: 400;">Isabelle Papoulias</span></a><span style= "font-weight: 400;">, CMO at</span> <a href= "https://www.mediafly.com/"><span style= "font-weight: 400;">Mediafly</span></a><span style= "font-weight: 400;">, about her 3 tips for a smooth acquisition process. </span></p> <p> </p> <p><span style="font-weight: 400;">Isabelle talked about:</span></p> <p> </p> <p><span style="font-weight: 400;">- Customer experience means delight & consistency</span></p> <p> </p> <p><span style="font-weight: 400;">- Her double acquisition story</span></p> <p> </p> <p><span style="font-weight: 400;">- Top 3 lessons, including checking your biases</span></p> <p> </p> <p><span style="font-weight: 400;">- Her role transitions from Sales Director to VP of Marketing to CMO</span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <em><span style="font-weight: 400;">Apple Podcasts</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em><span style="font-weight: 400;"> Spotify</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"> <em><span style="font-weight: 400;">Google Play</span></em></a> <em><span style="font-weight: 400;">or</span></em> <a href= "h