099: Re-aligning Your Business’ Communications with Phil Kelly - Pro Noctis Group

<p>Are your staff all on the same page about your broader business strategy? How do you communicate this on both an individual and a collective basis? How can alterations to your comms process fructify recruitment?</p> <p>In this episode of the Insurance Broker Podcast, we’re thrilled to be speaking with Phil Kelly, Managing Director of Pro Noctis Group. In the episode, Phil outlines the crucial importance of retaining ‘alignment’ within your business, by ensuring that your various teams and individuals are always aware of and actively contributing towards your company’s strategy. In conversation with Boston Tullis’ Sarah Myerscough, he emphasises that good communication is crucial to the alignment process, and notes that technology can be beneficial in this regard, but only if a channel suitable for your business is utilised.</p> <p> </p> <p>Quote of the Episode</p> <p>“The world's forever changing, and I think the way we embrace and engage our people really does pay dividends, if we can align it to what we're trying to achieve and communicate that effectively. More often than not, I think the people within an organisation are an afterthought, it's more ‘strategy first, and then they'll play catch up’. But actually, the biggest challenge to delivering progress or growth [is engaging staff], as part of the decision-making process.”</p> <p>An organisation only functions through the work of the individuals within it. For Phil Kelly, it is crucial for the people at all levels of a business to be both well-informed about and involved in its decision-making. If you only treat the employees within your business as functionaries facilitating a broader strategy, they will only perform their roles as such. Alternatively, if you can engage your staff with consistent and encouraging internal messaging, repeatedly emphasising your broader goals, they will be more willing to roll up their sleeves when the business inevitably hits bumps in the road. People derive fulfilment and satisfaction from understanding how their contrib