Why brands still struggle with CX strategies | Olga Guseva on Engati CX

<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Olga Guseva, Customer Experience Author and Managing Partner - Integria Consult talks to us about customer ecosystems, complaint management systems and the different strategies to be carried out for B2B and B2C. She give us the first 5 steps to start with the voice of the customer programs, and guides us in creating efficient customer service policies.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-experience-strategy'>https://www.engati.com/glossary/customer-experience-strategy</a></p> <p>#EngatiCX #digital #CX #customers #voc #B2B #B2C</p>