Channeling the Customer’s Voice with Harini Gokul, Head of Customer Success at Amazon Web Services

<p>Working backward from problem to customer solution is the method that <a href="https://www.linkedin.com/in/harini-gokul/">Harini Gokul</a> uses in her role leading customer success at <a href="https://aws.amazon.com/">Amazon Web Services</a>. Understanding what it means to be “customer-obsessed” is Harini’s favorite part of being on a team with “big builder energy.” Also, she describes some of the cloud-central innovations on the horizon that she is most excited about. </p><p><br />Tune in to learn:</p><ul><li>How to turn a passion into a brand. (2:00)</li><li>What does AWS do? (0:36)</li><li>Why every millisecond matters in the customer journey. (4:02)</li><li>What’s different about AWS culture? (8:12) </li><li>What does it take to get companies to the cloud in a way that works for them? (21:13) </li></ul><p><i>IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at </i><a href="https://www.salesforce.com/products/platform/overview/"><i>salesforce.com/platform</i></a></p><p>Mission.org is a media studio producing content for world-class clients. Learn more at <a href="https://mission.org/">mission.org</a>.</p>