5 Keys To a Great Customer Success Strategy to Retain More Clients

<p>Are you looking for ways to improve your customer service? Have you implemented a customer success strategy in your organization? <strong>Nils Vinje</strong> is an author and leadership coach who founded the first-ever customer success firm, Glide Consulting, to help organizations improve their leadership skills and teaches the tools you may be lacking to implement a proper customer success strategy, which he details in his new book <a href= "https://www.30dayleadership.com/book" target="_blank" rel= "noopener">30 Day Leadership</a>.</p> <p>In this episode, we’ll discuss:</p> <ul> <li>5 keys to improving your clients' success.</li> <li>Tracking where you stand with your agency's clients.</li> <li>4 Pillars to becoming a better leader.</li> </ul> <h2>Sponsors and Resources</h2> <p><span style="color: #ff6600;"><strong>Agency Dad: </strong></span>Today's episode is sponsored by <a href= "https://agencydad.money/" target="_blank" rel="noopener">Agency Dad</a>. Agency Dad is an accounting solution focused on helping marketing agencies make better decisions based on their financials. Check out <a href="http://agencydad.money/freeaudit/" target= "_blank" rel="noopener">agencydad.money/freeaudit</a> to get a phone call with Nate to assess your agency's financial needs and how he can help you.</p> <h2>Subscribe</h2> <p><a href= "https://podcasts.apple.com/us/podcast/smart-agency-masterclass-jason-swenk-podcast-for-digital/id870206013" target="_blank" rel="noopener">Apple</a> | <a href= "https://open.spotify.com/show/0FiKuRTpkJ7OraCJBUIlr9" target= "_blank" rel="noopener">Spotify</a> | <a href= "https://www.iheart.com/podcast/263-smart-agency-master-28334260/" target="_blank" rel="noopener">iHeart Radio</a> | <a href= "https://www.stitcher.com/show/the-smart-agency-masterclass-marketing-business-strategist" target="_blank" rel="noopener">Stitcher</a> | <a href= "https://player.fm/series/1499414" target="_blank" rel= "noopener">Radio FM</a></p> <p>We’ve all had a bad customer experience some time in our lives. Maybe we