212. Making Happiness A Habit to Improve CX and EX w/ Adrian Brady-Cesana

<p>When you’ve been in the business of customer experience for nearly two decades, you’ve seen every interaction of what CX can mean at the individual and corporate level.  </p> <p>The “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’re happy.  </p> <p>Easier said than done.  </p> <p>Hear our conversation with Adrian Brady-Cesana, Founder and Chief Experience Officer at CXChronicles:</p> <ul><li>What the four pillars of customer experience are according to Adrian</li> <li>Why companies need a dedicated Customer Experience team member</li> <li>What the challenges are around successful Customer Experience </li> <li>How the differences between Customer Success and Customer Experience set themselves apart  </li> </ul> <p>More information about Adrian Brady-Cesana and today’s topics:</p> <ul><li>LinkedIn Profile: <a href="https://www.linkedin.com/in/adrianbradycesana">https://www.linkedin.com/in/adrianbradycesana</a> </li> <li>Company Website: <a href="https://cxchronicles.com/">https://cxchronicles.com/</a> </li> <li>Other Relevant Links: <a href="https://cxchronicles.com/podcast/">CXChronicles Podcast</a>; <a href="https://broad.msu.edu/masters/customer-experience-management/">Master’s in Customer Experience Management at Michigan State</a>; <a href="https://www.airbnb.com/">Airbnb</a> </li> </ul> <p>Subscribe, listen, and rate/review the Customer Experience Podcast on <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989">Apple Podcasts</a>, <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq">Spotify</a>, <a href="https://music.amazon.com/podcasts/64ed18db-4e35-401e-b6f1-fbeb3929c536/the-customer-experience-podcast">Amazon</a>, or <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp;hl=en">Google Podcasts</a>, and find more episodes on our blog.</p>