046: Automation in the Insurance Industry - with Lyndsey Barnett and Giles Ashley

<p align="justify">On today's episode, we’re excited to be chatting to Giles Ashley, Product Development Manager and Lyndsey Barnett, Head of Broker Management at Modus Underwriting. They’re here to chat with us about automation in the insurance industry, what that looks like in the future and their brand new broker platform!</p> <p align="justify"> </p> <p align="justify">LEARNING OBJECTIVES:</p> <ul><li> <p align="justify">The whole idea of Modus as a business was to build an automation into underwriting for broker journeys’ so that it’s quicker and easier for them to trade.</p> </li> <li> <p align="justify">The new online platform has been built exclusively for UK brokers.</p> </li> <li> <p align="justify">Teaming up with third party organisations such as RightMove and estate agents could be the future of the platform.</p> </li> <li> <p align="justify">Market research meant that Modus was able to find a gap in the market and offer an online platform like no other.</p> </li> </ul> <p align="justify"> </p> <p align="justify">BEST MOMENTS:</p> <p align="justify">‘’What was coming out loud and clear was the fact that all online platforms seem to have really lengthy questions that and they'd get all the way to the end of them, then they'd find out it was either a decline or it would be referred and there'd be a break in the buying journey. This meant additional costs or they'd often lose the sale, that kind of thing.’’</p> <p align="justify"> </p> <p>‘’We wanted to make it more niche, more non-standard, and put the control back in the hands of the broker so this platform is built exclusively for UK brokers.’’</p> <p align="justify"> </p> <p align="justify">‘’We were looking through those and we couldn't see anything that was similar, but based on feedback and the research we did with the brokers and the pilot that we did too, they all come back to us and said there's nothing this quick and easy and slick available currently.’’</p> <p align="justify"> </p> <p align="justify">RESOURCES:</p> <p>Mod