Salon Business: How to Manage a Salon in Good Times and Bad

2. Management Goals of Your Salon

3. Why Your Salon Needs Rules

4. Knowing Your Salon's Heartbeat

5. Relationships at Work

6. Why You Need a Mentor, Even When You're the Manager

7. How to Keep Your Money in Your Wallet and Out of the Drain

8. Customers Have Feelings Too

9. What Is the Proper Business Greeting?

10. The Lost Art of Thank-You Cards