Use these 5 Plainspoken Techniques to Set Realistic Expectations and make you patients feel Ecstatic about their Results

Learn how to guarantee ‘happy patient endings’ by using these 5 core techniques to set realistic expectations from the start.   The show notes go even deeper and are located here: Read Full Transcript All patients come in to a consultation and/or a treatment with expectations - realistic and/or unrealistic. The problem is they may not make all of their expectations clear to us. If this happens, if the patient has expectations she has not expressed and you have not detected, and if you treat her, there’s a likelihood that she will not be happy with her results.   It’s nearly impossible to make patients with false beliefs or unrealistic expectations happy if you treat them.  And conversely, setting realistic expectations from the start leads to high patient satisfaction.   So how do we manage patient expectations?  How can we uncover as much as possible? And how do we set clear expectations?  We’re going to take a deep dive into this in this episode.  We’ll examine several factors that can cause a disconnect between us as providers and our patients.  And point out ways that patients and providers don’t think the same way….at all.  We’ll give you 5 plainspoken steps that you must use to  set clear, manageable expectations,  demolish the risk of patient misunderstandings and  make your patients feel exceedingly happy with their results.   So let’s get started with our 5 steps. Step One.  Satisfy the Patient’s Emotional Experience  This one is easy to understand when you think of it this way.  As providers we participate in the same consultation and treatment alongside the patient.  But our experience of the consultation and treatment is quite different from that of our patients.   Let’s evaluate how we look at results and how patients feel about results.  As providers, we view whether a treatment is a success in terms of good clinical outcomes.  Providers might say, “Yes, just look at that difference.” The patients, on the other hand, are much more likely to place importance on