Paul Catherall - Director of Customer Care at Ultra Mobile. Co-host of Fireside Chats without the Fires podcast [Customer Service]

<p><strong><br>Paul talks about:</strong></p><p>·       The Fireside Chats Without The Fires Podcast</p><p>·       Why some managers only see their employees vs. family</p><p>·       Why he sees his employees as a sports team</p><p><strong><br>The person who has influenced Paul the most in the past year: </strong>Limitless by Jim Kwik</p><p><br></p><p><b><strong>His note to all customer service professionals:</strong></b></p><p><b><strong>“</strong>Be authentic to the customers’ needs.”</b></p><p><b>Transcript: <a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/PxWj4TBeNRlfGGxLj?r=https:**Apress1fornick.com*paul-catherall__;Ly8v!!HXCxUKc!k1g93ipn_p_AgchAeD8Dnpd50FjoDRv9er-9iIu512Dplt4uwdFiyUKFuZgj-3uLv3IN%24">https://press1fornick.com/paul-catherall</a></b></p><p> </p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/0bar0TkEeoLUL33QQ?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*20EalFnBBObTBwYn4__;Ly8vLy8vLy8!!HXCxUKc!k1g93ipn_p_AgchAeD8Dnpd50FjoDRv9er-9iIu512Dplt4uwdFiyUKFuZgj-xMq1EMg%24"><strong>LinkedIn</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/20EalFnj2W4uBXXmq?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*w3BzKFKBBoEtgJn0L__;Ly8vLy8vLy8!!HXCxUKc!k1g93ipn_p_AgchAeD8Dnpd50FjoDRv9er-9iIu512Dplt4uwdFiyUKFuZgj-3DnfPv0%24"><strong>Website</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/w3BzKFKXZ9NtgRRAa?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*W9WOPSN33nrs3xg9R__;Ly8vLy8vLy8!!HXCxUKc!k1g93ipn_p_AgchAeD8Dnpd50FjoDRv9er-9iIu512Dplt4uwdFiyUKFuZgj-9rRpepK%24"><strong>Connect with Nick</strong></a></p><p> </p><p><strong>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guests' book recommendations <a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/W9WOPSNEx5Wf344rn?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*JaWrzuYww95UYq0gM__;Ly8vLy8vLy8!!HXCxUKc!k1g93ipn_p_AgchAeD8Dnpd