Patrick Deloy Part 2 | The Future Of Omni-Channel Retail In Asia

<p>The future of omnichannel retail in Asia is inspiring. With the barriers to omnichannel integration falling, consumers are more comfortable switching channels and purchasing goods online, while retailers are evolving beyond physical retail stores to become full-service providers of products, services and experiences.</p><p> </p><p>Today on <a href="https://www.wpic.co/podcast/">The Negotiation</a>, we continue our conversation with <a href="https://www.linkedin.com/in/patricknxg/">Patrick Deloy</a>, who is a Managing Director at Merkle, an award-winning e-commerce solutions provider which supports medium to large B2C and B2B companies with the planning, development, localization and long-term support of multi-country e-commerce website deployments in the APAC region. </p><p> </p><p>Patrick’s insights on the future of omnichannel retail in Asia and beyond are a must-listen for all retailers, e-commerce businesses and product owners. He shares his thoughts from the perspective of both a storeowner and an e-commerce entrepreneur trying to figure out how online and offline retail will coexist in the future.</p><p> </p><p>Please enjoy!</p><p> </p><p><strong>Topics Discussed and Key Points: </strong></p><ul> <li>The merging of omnichannel retail consumers in Asia and the metaverse.</li> <li>Prominent trends following COVID's emergence.</li> <li>How curbside pickup became popular.</li> <li>Why there's still plenty of room for growth in omnichannel retail in Asia.</li> <li>The fractured ecosystem across APAC.</li> <li>The concept of total commerce</li> <li>The partner ecosystem and why it is critical</li> <li>Why customer experience is everything and how to enable superior customer experience.</li> <li>The future of offline retail and what customers expect from offline retail.</li> </ul><p><strong>Notable Quotes<br></strong><br></p><p>“A lot of people, you know, had an interest in the metaverse, even though they did not know what it really was.”</p><p>“South Korea itself is not, you know, a huge country, but