Melina Palmer, Author of What Your Customer Wants and Can’t Tell You [Behavioral Economics]

<p><strong><br>Melina talks about:</strong></p><p><br>·       The old adage “Perception Is Reality”</p><p>·       How to shift your business to be customer-obsessed</p><p>·       What drives buying behavior</p><p>·       How to leverage the power of questions</p><p><strong>The person who has influenced Melina the most in the past year:</strong></p><p><a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/x3qNoF51plYf6ax0V?r=https:**Awww.linkedin.com*in*scottmillerj1*__;Ly8vLy8!!HXCxUKc!jT0WRUjOirZrJjjI5evtGQZW_1ngsRrg0mbHGaqVoi1lQBaL9_6LQIny2eiDllk8ONoI%24"><br>Scott Miller</a> – EVP of Thought Leadership at Franklin Covey and his book Marketing Mess to Brand Success: <a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/moGMRt0oLnECaA7Wr?r=https:**Aamzn.to*2RFw5BT__;Ly8v!!HXCxUKc!jT0WRUjOirZrJjjI5evtGQZW_1ngsRrg0mbHGaqVoi1lQBaL9_6LQIny2eiDllWQWLPA%24">https://amzn.to/2RFw5BT</a></p><p><b><strong> Her note to all customer service professionals:</strong></b></p><p>“Be Thoughtful”</p><p><b>Transcript: <a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/3vGZlFPzQEWhV2YKv?r=https:**Apress1fornick.com*melina-palmer__;Ly8v!!HXCxUKc!jT0WRUjOirZrJjjI5evtGQZW_1ngsRrg0mbHGaqVoi1lQBaL9_6LQIny2eiDlsDjpGx1%24">https://press1fornick.com/melina-palmer</a></b></p><p> </p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/nwjbQtE4x1aCOn6R9?r=https:**Aurldefense.com*v3*__https:*lc4.shatrk.com*r*e*5KoGlsY5GBkurn9Yj__;Ly8vLy8vLy8!!HXCxUKc!jT0WRUjOirZrJjjI5evtGQZW_1ngsRrg0mbHGaqVoi1lQBaL9_6LQIny2eiDlu6ZEZzU%24"><strong>LinkedIn</strong></a></p><p><a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/60QjlFPV9qwhANaRZ?r=https:**Aurldefense.com*v3*__https:*lc4.shatrk.com*r*e*BNnmJCpxlkGfr13Vo__;Ly8vLy8vLy8!!HXCxUKc!jT0WRUjOirZrJjjI5evtGQZW_1ngsRrg0mbHGaqVoi1lQBaL9_6LQIny2eiDliBifbIl%24"><strong>Website</strong></a></p><p><a href="https://urldefense.com/v3/__https://l.shatrk.com/r/e/0bar0Tk2BK6S3YWRX?r=https:**Aurldefense.