Leveraging the CX feedback cycle | Michelle Bandenhost on Engati CX

<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.</p> <p>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Michelle Bandenhorst, CX Strategy Advisor at Map & Customer Experience and Management Consultant talks about customer centricity and the factors that affect customer perception and the importance in having a VOC- customer feedback mechanism.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #customercentricity #VoC #customerfeedback #customers</p>