Dr. Billy Williams and Independent Agent Consultant Mick Hunt discuss some of the items, mentalities, and processes that are allowing some agencies to become very successful and some agencies to struggle

<p>Watch on YouTube: <a href= "https://youtu.be/Cy489lkInrE">https://youtu.be/Cy489lkInrE</a> </p> <p> </p> <p><strong>Key points in the podcast</strong></p> <p> </p> <p>4:00 How Mick failed at his first attempt at being an agent</p> <p> </p> <p>8:00 Why agents often waste money on technology</p> <p> </p> <p>22:00 The first two staff positions Billy fills when he invest in an agency</p> <p> </p> <p>28:00 The first two processes an agent should put the most energy into when trying to change the culture of the agency</p> <p> </p> <p>29:20 Why 70% of agency leaders deny important facts about their staff</p> <p> </p> <p>33:40 Why hiring a consultant is not a magic pill to fix what is wrong in the agency</p> <p> </p> <p>38:10 Why employees should be allowed to have their cell phone at their desk</p> <p> </p> <p>39:30: Two things agency leaders should do as soon as the podcast is over</p>