Conquering the barriers of omnichannel communication | Rui Santos on Engati CX

<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Rui Santos, Speaker, Professor, and Customer Experience Consultant, talks about the use of conversational commerce tools like chatbots to enhance the shopping experience. He tells us about the hidden challenges when transitioning from operating in silos to omnichannel customer service and shares some tips for building an omni-channel service strategy.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a> <a href='https://www.engati.com/glossary/agent-interface'>https://www.engati.com/glossary/agent-interface</a></p> <p>https://www.engati.com/glossary/agent-interface</p> <p>#EngatiCX #digital #CX #customers #omnichannel #conversationalcommerece #chatbots</p>