Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]

<p><strong><br>Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]</strong></p><p><br></p><p><strong><br>Brad talks about:</strong></p><p>·       Why organizations should build a core leadership team around the Customer Experience</p><p>·       The importance of effective communication</p><p>·       How to get Employee Feedback</p><p><strong>The person who has influenced Brad the most in the past year:</strong></p><p><br>My Mom, Annie Cleveland</p><p><br></p><p><b><strong>His note to all customer service professionals:</strong></b></p><p><b><strong>“</strong>Thank you for all the hard work and important work that you do.”</b></p><p><b>Transcript: <a href="https://urldefense.com/v3/__https://lc3.shatrk.com/r/e/vgKmxS01MmzHxmG35?r=https:**Aurldefense.com*v3*__https:*lc3.shztrk.com*r*e*NxWE1T9m1QVcaJqKP*r=https:**AApress1fornick.com*brad-cleveland__;Ly8v!!HXCxUKc!jkYP-CDdfLVhnXXb2jShUmXGqY3D-rz5H3NP8NqLV8Uw9X-2zKkPPuCqCLGAhf1Cq0zu%24__;Ly8vLy8vLy8_Kioq!!HXCxUKc!gqGOvKLsGrcYf9S8oBsaTbZTjFQpiKIIwKEFYHv8rcPyvG9U80rs4AnHI8NShiqjRjyR%24">https://press1fornick.com/brad-cleveland</a></b></p><p> </p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://lc3.shatrk.com/r/e/9JpMlcLB60YU23G4V?r=https:**Aurldefense.com*v3*__https:*lc3.shztrk.com*r*e*PxWj4TB6gzJfGXXrr*r=https:**AAurldefense.com*v3*__https:*link.shatrk.com*r*e*20EalFnBBObTBwYn4__;Ly8vLy8vLy8!!HXCxUKc!jkYP-CDdfLVhnXXb2jShUmXGqY3D-rz5H3NP8NqLV8Uw9X-2zKkPPuCqCLGAhc5pvOgT%24__;Ly8vLy8vLy8_KioqKioqKio!!HXCxUKc!gqGOvKLsGrcYf9S8oBsaTbZTjFQpiKIIwKEFYHv8rcPyvG9U80rs4AnHI8NShgcA4hGT%24"><strong>LinkedIn</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc3.shatrk.com/r/e/XrW54S1rlYPu0ZGAZ?r=https:**Aurldefense.com*v3*__https:*lc3.shztrk.com*r*e*4bjElTngaNKfEPP0w*r=https:**AAurldefense.com*v3*__https:*link.shatrk.com*r*e*w3BzKFKBBoEtgJn0L__;Ly8vLy8vLy8!!HXCxUKc!jkYP-CDdfLVhnXXb2jShUmXGqY3D-rz5H3NP8NqLV8Uw9X-2zKkPPuCqCL