Answering the Call, Part 2: Struggling to Staff the Nation’s New Crisis Line

<p>In Part 2 of our special series on 988, we explore the scramble to staff the country’s new mental health crisis line and the workforce lessons 988 can learn from 911.</p><p><em>Learn more about how 988 came to be, what’s at stake and what it will take to succeed in the&nbsp;</em><a href="https://tradeoffs.org/2022/02/03/988-mental-health-crisis-hotline/" rel="noopener noreferrer" target="_blank"><em>first episode</em></a><em>&nbsp;in our series.</em></p><br><p>Guests:&nbsp;</p><p><a href="https://urbanlabs.uchicago.edu/people/rebecca-neusteter" rel="noopener noreferrer" target="_blank">Rebecca Neusteter</a>, PhD, Executive Director, Health Lab, University of Chicago</p><p><a href="https://www.youtube.com/watch?v=dVhOlO8M0wk" rel="noopener noreferrer" target="_blank">Rita Salazar</a>, 911 call-taker, Valley Communications Center</p><p><a href="https://www.niu.edu/clas/psychology/about/directory/lilly.shtml" rel="noopener noreferrer" target="_blank">Michelle Lilly</a>, PhD, Associate Professor of Clinical Psychology, Northern Illinois University</p><p><a href="https://www.nascod.org/about/board-of-directors/battle-jennifer-president" rel="noopener noreferrer" target="_blank">Jennifer Battle</a>, MSW, Director of Access, Harris Center for Mental Health and IDD Services</p><p><a href="https://firstchoiceservices.org/staff/lata" rel="noopener noreferrer" target="_blank">Lata Menon</a>, MSW, CEO, First Choice Services</p><p>Courtney Colwell, 988 Program Manager, Volunteers of America Western Washington</p><br><p>Read a full transcript and dig deeper into <a href="https://open.acast.com/shows/61435631f581aac8b8520e65/episodes/tradeoffs.org/answeringthecall" rel="noopener noreferrer" target="_blank">all our coverage of 988 here</a>.</p><br><p>Want more Tradeoffs? Sign up for our free <a href="https://tradeoffs.us3.list-manage.com/subscribe?u=6ab1fc39a0b1b15521551487c&amp;id=89c5edcb93&amp;utm_source=twitter-newsletter-signup&amp;utm_medium=twitter" rel="noopener noreferrer" target="_blank">weekly newsletter</a> featur