Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
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Foreword
0:005:52
Business KnowledgeMarketing & SalesCustomer Service
Episode
1
Foreword
2
Introduction
3
What is Customer Experience?
4
User Experience
5
2 Social Media’s Role in Customer Experience
6
What Gets Shared?
7
Offline Can Come Online at Any Time
8
What You Need to Do
9
Creating a “Wow” Moment
10
3 Why Social Customer Care