GigCX: Customer Service In The Twenty-First Century

Preface and Introduction

Chapter One: The Gig Economy Is Coming For CX - And Fast!

Chapter Two: In-house Or Outsourced CX? Why Not Just Take Control?

Chapter Three: The Future Of CX Can Be Found In The Cloud

Chapter Four: How To Manage Holiday Staffing In The New Normal

Chapter Five: The Future Of Managing Seasonal Spikes In Customer Service

Chapter Six : Why Platforms Are The Future For CX

Chapter Seven: Work From Anywhere Beats Work From Home

Chapter Eight: GigCX Is Coming And It’s Better Than Anything You Have Seen