Ken Crutchfield: Technology, Relationships, and the Future of Your Law Firm

<p><strong>In this episode, Steve Fretzin and Ken Crutchfield discuss:</strong></p><ul><li>Thinking about the client first in building and growing your firm. </li><li>The intersection between technology and relationships. </li><li>Bringing in new talent to your firm (then retaining them). </li><li>Looking to the future and understanding what your firm needs. </li></ul><p> </p><p><strong>Key Takeaways:</strong></p><ul><li>There is pressure on clients to be better, faster, and cheaper. You get to decide how your firm helps your clients to reach their goals. </li><li>Keep a pulse and check in with your clients. You can’t just rest on your laurels and assume they will stay with you. </li><li>There is a tension between the desire for more transparency in billing, as well as more flat fees. </li><li>Understanding the generational differences between your lawyers is extremely important to bringing in and retaining employees. </li></ul><p> </p><p><i><strong>"If you aren't mining and looking for talent in all places, you're not going to have the talent pool that you need to be successful." </strong></i><strong>—  Ken Crutchfield</strong></p><p> </p><p><strong>Connect with Ken Crutchfield:  </strong></p><p>Website: <a href="https://www.wolterskluwer.com/en">https://www.wolterskluwer.com/en</a></p><p>Email: <a href="mailto:ken.crutchfield@wolterskluwer.com">ken.crutchfield@wolterskluwer.com</a></p><p>LinkedIn: <a href="https://www.linkedin.com/in/ken-crutchfield-95b79/">https://www.linkedin.com/in/ken-crutchfield-95b79/</a></p><p>Future Ready Lawyer Survey: <a href="https://www.wolterskluwer.com/en/know/future-ready-lawyer-2021">https://www.wolterskluwer.com/en/know/future-ready-lawyer-2021</a></p><p> </p><p><strong>Connect with Steve Fretzin:</strong></p><p>LinkedIn:<a href="https://www.linkedin.com/in/stevefretzin/"> Steve Fretzin</a></p><p>Twitter:<a href="https://twitter.com/stevefretzin"> @stevefretzin</a></p><p>Facebook:<a href="https://www.facebook.com/salesresults/"> Fretzin, Inc.</a></p><p>Website:<a href="https://