How to LEAD with Heart. Claude Silver, Chief Heart Officer at VaynerMedia [Culture]

<p>How to LEAD with Heart. Claude Silver, Chief Heart Officer at VaynerMedia [Culture]</p><p><br>What is one thing people might not know about you?<br>Tell me about your Nana... 😊<br>Tell my listeners about Vayner Media.<br>What does it mean to Lead from the Heart?<br>What is the most important trait to look for when hiring?<br>What does it mean to have Emotional Optimism?<br>Tell me about this Honey Empire you have built at Vayner Media.<br>Why do you focus on people first?<br>What is the ROI for great Culture?<br>What does empathy mean to you?<br>What book, person, or experience has influenced you the most in the past year?<br>What would it say if you could leave a note to all customer experience leaders?</p><p><br>ABOUT NICK GLIMSDAHL<br>Subscribe to my weekly newsletter<br>Find me on Twitter<br>Find me on LinkedIn</p><p><br>LISTENER SUPPORT<br>Purchase Nick’s books: <br>Reasons NOT to Focus on Employee Experience: A Comprehensive Guide<br>Apparel: https://www.teepublic.com/user/press-1-for-nick <br>Support this show through Buy Me A Coffee</p><p><br>BOOK RECOMMENDATIONS:<br>Learn about all the guests book recommendations here: https://press1fornick.com/books/ </p><p><br>BROUGHT TO YOU BY:<br>VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ </p><p><br>This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ </p><p><br>SPONSORING OPPORTUNITIES:<br>Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ </p>