Episode 47. The Science Of Conversation & Strategies To Enhance Communication

<p>"Conversation analysis is the study of real talk, the data is recordings … of real interactions so not simulations, not role plays … we look at real talk in the wild, as it happens ... the aim is to understand the complete encounter from the moment it starts all the way through to the end. Over 50 years of research, conversation analysts have shown that we are pulled around by language by that I don't just mean words, I mean everything that we use as a resource to interact with others so of course our gestures, our gaze, our intonation … So we look at all of those things and ... by what happens in the opening of the encounter and how does that sort of manifest in a trajectory all the way through to the end" Professor Elizabeth Stokoe told me on Episode 47 of the Reframe & Reset Your Career podcast.</p> <p>Liz joined the Department of Psychological and Behavioural Science at the London School of Economics and Political Science in January 2023. Previously, she was Professor of Social Interaction at Loughborough University, where she was Associate Pro Vice-Chancellor for REF2021 (Research Excellence Framework) (2019-2021) and Associate Dean Research (2013-2018). She is also visiting Professor II at University of Southeastern Norway (2016-). She conducts conversation analytic research to understand how talk works - from first dates to medical communication and from sales encounters to hostage negotiation.</p> <p>She has worked as an industry fellow at SaaS companies <a href='https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.typeform.com%2F&data=04%7C01%7C%7Cc55a8bc7c6b745186a1008d9b8ccb2cd%7Cd47b090e3f5a4ca084d09f89d269f175%7C0%7C0%7C637744011599426753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ojJpJJ%2FSv3m4Hv%2BVMhwTX8aXQRKtD7JIb82ObhNnvkA%3D&reserved=0'>Typeform</a> and at <a href='https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.deployed.co%2F&data=04%7C01%7C%7Cc55a8bc7c6b745186a1008d9b8ccb2cd%7Cd47b090e3f5a4c