EP 221: Ximena Vengoechea - What Great Listeners Know About Being a Great Listener

<p>Do you consider yourself a good listener? Experts believe that many of us overestimate our listening abilities. There is an art to listening and perhaps why we are feeling so unheard is that it's a forgotten art. Ximena Vengoechea is a user researcher, writer, and illustrator who has worked at Pinterest, Twitter and LinkedIn. Ximena writes for Inc., The Washington Post, Newsweek, Huff Post, & Fast Company. Her valuable new book, <em><a href= "https://www.amazon.com/Listen-Like-You-Mean-Reclaiming/dp/0593087054/?tag=thekerne-20" rel="noopener" rev="en_rl_none">Listen Like You Mean It</a></em> is beautifully written and will change the way you listen.</p> <ul> <li>Ximena has been described as a professional listener. Is that how she would describe herself?</li> <li>Most people think they are listening but they're really not. Why?</li> <li>We prioritise presenting, not listening. Is this changing?</li> <li>Has being a researcher impacted conscious awareness of listening for Ximena?</li> <li>What was Ximena's parents approach to having four girls in the house in order to make sure they were all heard?</li> <li>Why do we need to be reminded of how to be a good conversationalist?</li> <li>Have we lost the ability to put ourselves in other people shoes?</li> <li>Was Ximena always heard in her family?</li> <li>Was there ever a time in her growing up where Ximena felt she wasn't heard?</li> <li>Is there a methodology to create an environment where people could be vulnerable?</li> <li>Ask yourself what’s needed from me right now in this conversation?</li> <li>The How's and Whats to open conversations</li> <li>Why in a research session, everything a participant says is potentially important</li> <li>To cultivate a listening practice Ximena describes a true effective listening practice.</li> <li>To be a better listener we need to know about ourself. What do we need to know?</li> <li>What are the triggers to shut down and how do we control them?</li> <li>Surface listening - multitasking, interrupting others, mentally check