E150: Talking Frictionless, Interactive eCommerce Customer Service w/ Fran Brzyski, Hark - At the Coalface Podcast - 08 September 2022

<ul><li>Fran is the Founder & CEO of Hark - <a href='https://www.sendhark.com/'>https://www.sendhark.com</a></li> <li>Hark is a SaaS eCommerce customer service platform</li> <li>Hark takes a completely new approach to customer service</li> <li>Hark promises to deliver the 'perfect way to create a help desk ticket'</li> <li>Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AI</li> <li>In this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for customers and brands.</li> </ul>