Balancing Human Work and Automation with Stacy Sherman, Head of Customer Experience and Employee Engagement at Schindler Elevator Corporation

In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Stacy Sherman, Head of Customer Experience and Employee Engagement at Schindler Elevator Corporation. They discuss how businesses can perfect the balance between humans and automation to accomplish future goals and why effective communication with the customer is crucial to achieving that.