The Secret Rule to Give your Patients Their Best Life - Jennifer Carron - Patient Experience Officer at BJC Healthcare [Patient Experience]

<p>Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe.</p><p><br>What does patient experience mean to you? 1:13.868 – 1:49.720<br>How can you give your patient their best life? 2:04.793-3:26.103<br>What questions are you asking your patients? 4:03.542 – 4:56.363<br>How important is it to have compassion in the patient experience? Why? 5:33.771 – 8:01.393<br>Can compassion be taught? 8:18.261 – 9:09.797<br>Why is compassion not taught in school? 9:18.735 – 10:09.064<br>If the world of academia was listening to this episode right now, what would you tell them about compassion? 10:29.044 – 11:14.012<br>How important is it to know the patient’s journey? 11:45.060 – 12:49.967<br>Have a Compassionate Mindset – [Don’t make your patients wait] 14:17.664 – 15:34.118<br>On a prior conversation you mentioned that your professionals have coaches, so why is that so important? 15:53.417 – 16:25.891<br>Why All clinicians should have coaches - A good coach will help the patient and human experience 17:32.468 – 19:19.741<br>How does listening change patients’ behavior? 19:59.292 – 21:58.134<br>23:41.293 – 24:16.533 How to use visualization to improve Healthcare<br>How can you check your bias before listening? 25:02.908 – 26:06.628<br>If you could leave a note to all customer service professionals, what would you say? 29:19.711 – 30:02.351</p><p><br>ABOUT NICK GLIMSDAHL<br>Subscribe to my weekly newsletter<br>Find me on Twitter<br>Find me on LinkedIn</p><p><br>LISTENER SUPPORT<br>Purchase Nick’s books: <br>Reasons NOT to Focus on Employee Experience: A Comprehensive Guide</p><p>Apparel: https://www.teepublic.com/user/press-1-for-nick <br>Support this show through Buy Me A Coffee</p><p><br>BOOK RECOMMENDATIONS:<br>Learn about all the guest