The Importance of Taking Care of Your Customers' Customers with Lisa Anderson

<p><strong>Connect with Lisa Anderson</strong></p><p>Website: www.lma-consulting.com&nbsp;You can also call 90963039&nbsp;</p><p>Telephone: 909-630-3943</p><p><strong>Lisa Ryan</strong>: Hey, it's Lisa Ryan from the manufacturers' network podcast. I'm excited to introduce you today to our guest, Lisa Anderson. Lisa provides expertise and advice on maximizing the customer experience and enabling profitable, scalable, dramatic business growth. She's worked in industries as diverse as aerospace and defense, building and industrial products, food and beverage, consumer products, and health care products.&nbsp;</p><p>Before founding LMA consulting group, she was the Vice President of operations at Paper Pack. Her tenure included transitions and promotions through its transformation from a $100 million family-owned business through a merger and acquisition of three businesses combined into one 350 million dollar global company. A leveraged management buyout followed this combined with an investment banking group, which sounds like quite the ride.&nbsp;</p><p><strong>Lisa Anderson</strong>: Thank you. I'm glad to be here, and it was a great experience.</p><p><strong>Lisa Ryan</strong>: So share with us a little bit about your background, including more details of what you did with Paper Pack.</p><p><strong>Lisa Anderson</strong>: So I've been consulting now for 15 years, but before that, I started my career at Coca Cola and did planning and distribution planning. I went to a press plastic injection molder and then onto Paper Pack. It was quite the experience. We grew the core business and then bought a division of P&amp;G and bought another smaller entrepreneurial company similar to us. It was quite an exciting challenge to merge cultures, people, processes, and systems successfully to integrate the products, grow the business, and increase profits and increase the company's value. It was a great experience to utilize in my consulting today.</p><p><strong>Lisa Ryan</strong>: And even with all of those changes and every