Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]

<p><strong>Nancy Flowers is the Vice President of Insights &amp; Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience &amp; VOC Expert, Marketing Professional, and Champion of Change.</strong></p><p><br></p><p><strong>00:32 Introduction</strong></p><p><br></p><p><strong>02:10 Hagerty Insurance is an Automotive Lifestyle Brand. What does that mean?</strong></p><p><br><strong>10:16 VP of Insights and Loyalty – tell me what you are responsible for at Hagerty?</strong></p><p><br></p><p><strong>12:18 Loyalty- how do you define it at Hagerty?</strong></p><p><br></p><p><strong>14:41 How do you drive customer engagement and loyalty at Hagerty Insurance?</strong></p><p><br></p><p><strong>17:16 Why is it important to focus on the Moments that Matter?</strong></p><p><br></p><p><strong>19:24 How do you prioritize MTM?</strong></p><p><br></p><p><strong>26:26 How do you build an emotional connection in Moments that Matter? Do you have an example?</strong></p><p><br></p><p><strong>29:45 Can you correlate human emotion to business value?</strong></p><p><br></p><p><strong>Please fill out this survey: </strong><a href="https://forms.gle/7ig267wFeyoLU2Xg7"><strong>https://forms.gle/7ig267wFeyoLU2Xg7</strong></a><strong> <br></strong><br></p><p><a href="https://www.canva.com/design/DAEQOrinvMI/HgLef55o182mGAeVLyXhlg/view?utm_content=DAEQOrinvMI&amp;utm_campaign=designshare&amp;utm_medium=link&amp;utm_source=publishsharelink"><strong>Free Ebook</strong></a></p><p><br></p><p><strong>***</strong></p><p><strong><br>ABOUT NICK GLIMSDAHL<br></strong><br></p><p><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-press-1-for-nick-content"><br>Subscribe to my weekly newsletter<br></a><br></p><p><a href="https://twitter.com/Press1ForNick"><br>Find me on Twitter<br></a><br></p><p><a href="https://www.linkedin.com/company/press-1-for-nick/"><br>Find me on LinkedIn<br></a><br></p><p><br>***</p><p><strong><br>LISTENER SUPPORT<br></strong><br></p><p><a href="https://www.buymeacoffee.com/press1fornick"><br>Support th