E94: Talking Omnichannel Customer Service Excellence w/ Jasper Koolen, Gorgias - At the Coalface Podcast - 2 September 2021

<ul><li>Jasper is the Strategic Partner Manager APAC at Gorgias</li> <li>Gorgias is an omnichannel customer service and helpdesk platform: <a href='http://www.gorgias.com'>www.gorgias.com</a></li> <li>Jason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done right</li> <li>Gorgias is an omnichannel heldesk system that allows merchants to manage all of their customer communication channels in one platform - email, live chat, SMS, phone calls, FB, IG, reviews, and more</li> <li>Gorgias has deep, native integrations with Shopify, BigCommerce, Magento and many other commerce, communications and operational platforms</li> <li>Jasper is an expert in omnichannel customer service technology and experiences and you'll love the tips he gives to merchants wanting to level up their CS game BIG!</li> </ul> <p> </p>