Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation]

<p><strong><br>Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation]</strong></p><p>She talks about Digital Transformation:<br><br></p><p>·       Who should have a seat at the transformation table?</p><p>·       How to mitigate risk?</p><p>·       How to build a business case to digitally transform a company?</p><p> </p><p>The book that has influenced Alice the most in the past year:</p><p>✔️ Switch: How to Change Thing when Things are hard: <a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/Z5RqviJvPVRh7eaxo?r=https:**Aamzn.to*39IOPX6__;Ly8v!!HXCxUKc!heYHFTCCWBz4Nvr7y14sKeLG4kGbE_jvYhKgMgMcHOlJ2nW5iXhKDMNXwbqdsAM%24">https://amzn.to/39IOPX6</a></p><p>Her note to all the customer service and CX professionals:<br>"Thank you."</p><p> </p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p>LinkedIn: <a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/0bar0TGAlvat3aGBl?r=https:**Awww.linkedin.com*company*press-1-for-nick*__;Ly8vLy8!!HXCxUKc!heYHFTCCWBz4Nvr7y14sKeLG4kGbE_jvYhKgMgMcHOlJ2nW5iXhKDMNXRQ9pUU8%24">https://www.linkedin.com/company/press-1-for-nick/</a></p><p>Website: <a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/20EalFP3J5ptXR5AP?r=https:**Apress1fornick.com*podcast*__;Ly8vLw!!HXCxUKc!heYHFTCCWBz4Nvr7y14sKeLG4kGbE_jvYhKgMgMcHOlJ2nW5iXhKDMNXOugDeqE%24">https://press1fornick.com/podcast/</a>  </p><p>Connect with Nick: <a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/R67QzFrk0bAf7RXBE?r=https:**Awww.linkedin.com*in*nickglimsdahl*__;Ly8vLy8!!HXCxUKc!heYHFTCCWBz4Nvr7y14sKeLG4kGbE_jvYhKgMgMcHOlJ2nW5iXhKDMNXL-go1EM%24">https://www.linkedin.com/in/nickglimsdahl/</a>  </p><p> </p><p><strong>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guests book recommendations: <a href="https://urldefense.com/v3/__https://lc2.shatrk.com/r/e/w3BzKF4vekACR53mE?r=https:**Apress1fornick.com*books*__;Ly8vLw!!HXCxUKc!heYHFTCCWBz4Nvr7y14sKeLG4kGbE_jvYhKgMgMcHOlJ2nW5iXhKDMNXmHXVPp4%24">https://press1fornick.com/books/