2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)

<p>Sarah Gibbons &amp; Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye.&nbsp;</p> <p><strong>Resources cited in this episode:</strong></p> <ul> <li><a href="https://www.instagram.com/nngux/">NN/g Instagram: @nngux&nbsp;</a></li> <li><a href="https://www.nngroup.com/courses/service-design/">Service Blueprinting </a>(full-day course)</li> <li><a href="https://www.nngroup.com/videos/design-thinking-cooking/">Design Thinking is Like Cooking </a>(2 min video)</li> <li><a href="https://www.nngroup.com/courses/roadmaps/">UX Roadmaps</a> (full-day course)</li> <li><a href="https://www.nngroup.com/articles/ux-roadmaps/">UX Roadmaps: Definition and Components</a> (free article)</li> <li><a href="https://www.nngroup.com/people/sarah-gibbons/">Sarah's NN/g Articles and Videos</a>&nbsp;(bio page)</li> </ul> <p><strong>Also related: </strong><a href="https://brenebrown.com/podcast/brene-on-comparative-suffering-the-50-50-myth-and-settling-the-ball/">Brené on Comparative Suffering, the 50/50 Myth, and Settling the Ball</a> (<em>Unlocking Us with Brené Brown</em> podcast episode)</p>