10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause

<p>To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can&nbsp;often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction.</p> <p>Read more about the hosts:&nbsp;</p> <ul> <li><a href="https://www.nngroup.com/people/therese-fessenden/"><strong>Therese Fessenden's Articles &amp; Videos</strong></a> (NN/g bio)</li> <li><a href="https://www.nngroup.com/people/rachel-krause/">Rachel Krause's Articles &amp; Videos</a> (NN/g bio)</li> </ul> <p><strong>Free resources cited in this episode:</strong></p> <ul> <li><a href="https://www.nngroup.com/articles/theory-user-delight/"><strong>A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences</strong></a><strong> </strong>(free article)</li> <li><a href="https://medium.com/google-design/design-for-emotion-7ba0cf40e05b"><strong>Design for Emotion</strong> </a>(by Daniel Ruston, UX Lead at Google Design)</li> <li><a href="https://medium.com/@GarronEngstrom/principles-of-emotional-design-c79d40c05d70"><strong>Principles of Emotional Design</strong></a><strong> </strong>(Intuit case study by Garron Engstrom)</li> <li><a href="https://redshift.autodesk.com/experience-centric-product-design/">How Delightful! 4 Principles for Designing Experience-Centric Products</a> (Autodesk MLP case study by Maria Giudice)</li> <li><a href="https://hbr.org/2018/10/research-perspective-taking-doesnt-help-you-understand-what-others-want"><strong>Research: Perspective-Taking Doesn’t Help You Understand What Others Want</strong></a> (HBR article by Tal Eyal, Mary Steffel, Nicholas Epley)</li> <li><a href="https://www.inc.com/carmine-gallo/7-nonverbal-skills-to-build-trust-empathy-according-to-new-harvard-neuros