The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career
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Foreword
0:007:22
Business KnowledgeCustomer ServiceMarketing & Sales
Épisodes
1
Foreword
2
Introduction
3
Chapter 1: What Exactly Is a Strategic CSM?
4
Chapter 2: How to Quickly Build (and Lose) Trust
5
Chapter 3: Skills and Behaviors that Strategic CSMs Need to Master
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Chapter 4: Starting Your CSM Role with the Basics
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Chapter 5: Beyond the Basics: The Customer Journey, Processes, and Tech
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Chapter 6: How Best to Align Yourself with Other Teams, Departments and Partners
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Chapter 7: A Detailed Plan for Your First Ninety Days and the Road Ahead
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Chapter 8: Building a Proactive Client Risk Management Strategy