What lenders can learn from borrowers, with Nicole Lapin (Money Rehab with Nicole Lapin)

<p><a href="https://nicolelapin.com/podcasts/" rel="noopener noreferrer" target="_blank">Nicole Lapin</a>, Host of <a href="https://podcasts.apple.com/us/podcast/money-rehab-with-nicole-lapin/id1559564016" rel="noopener noreferrer" target="_blank">Money Rehab with Nicole Lapin</a>, is “the only financial expert you don't need a dictionary to understand”.</p><br><p>And sure, you may not need a dictionary to understand lending anymore, but that’s because you work in the industry. I’m going to guess that most of your borrowers don’t. And I’m also going to guess that most of your borrowers don’t want to spend their days reading dictionaries, which is why Nicole is where they are going to learn and to vent about their credit troubles.</p><br><p>As lenders, even with our best intentions we sometimes talk past our borrowers, we describe products in confusing terms or build them in ways that may allow customers to work against their own best interests.</p><br><p>That is why I think it is so important to have a channel to those grassroots experiences. With a new episode out every weekday, a handful of New York Times best-selling books, and her own experience of being in debt and out of control, there is no better channel today than Nicole Lapin - so I was absolutely delighted to have her on my show, talking about how and where consumers are feeling the pinch, and how and where consumers are going astray with their credit products.</p><br><p>You can, and really should, find Nicole’s <a href="https://nicolelapin.com/product-category/books/" rel="noopener noreferrer" target="_blank">books</a>, <a href="https://nicolelapin.com/the-money-school/" rel="noopener noreferrer" target="_blank">courses</a>, and other insights on <a href="https://nicolelapin.com/" rel="noopener noreferrer" target="_blank">https://nicolelapin.com/</a>. You can even<a href="https://www.linkedin.com/in/nicolelapin/" rel="noopener noreferrer" target="_blank"> follow Nicole on LinkedIn </a></p><br><p>While <a href="https://podcasts.apple.com/us/podcast/mon