Preparing For The Day You Hope Never Comes with Maylan Newton [E071] - The Auto Repair Marketing Podcast

<p>Maylan Newton, founder of ESI Seminars, has a chilling story of a day that started like any other day but ended in a year-long road to recovery that gave him a passion for helping shop owners be prepared for the worst case scenario. Maylan shares his story and gives tips to make sure your team and your loved ones aren’t left with a burden in the case where the day you hope never comes, comes.</p><p>Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at <a href="https://repairpal.com/shops" rel="noopener noreferrer" target="_blank">https://repairpal.com/shops</a></p><p>Show Notes with Timestamps</p><ul><li>The importance of having things in place for emergencies (00:01:06) Discussion on the impact of emergencies on businesses and the need to have contingency plans in place.</li><li>The role of good staff and proper training (00:02:24) Importance of having trustworthy staff and training them properly to ensure smooth operations in case of emergencies.</li><li>The need for comprehensive documentation and information sharing (00:03:13) Importance of documenting policies, procedures, passwords, legal and financial information to enable others to manage the business in case of emergencies.</li><li>The stress of a technician's passing (00:07:19) The unfortunate passing of a technician and the resulting stress on the business and his wife.</li><li>Lack of process for credit card machine (00:08:04) A story about a business losing money because they didn't have a process for batching out the credit card machine.</li><li>Importance of planning for incapacitation (00:10:13) The importance of planning for incapacitation, such as strokes or heart attacks, and the impact it can have on the business and family.</li><li>The doctor's plane crash (00:14:39) A doctor who survived a plane crash and the impact it had on his specialized medical practice.</li><li>Realizing the gift (00:15:47) A conversation with his wife about his ability to inspire and motivate people, and the need to