Ep. 69 - Carrie Strom & Jasson Gilmore on Leveraging Technology to Create the Optimal Patient Experience

<p>What do patients want more than anything from their aesthetic providers? There&apos;s no point in guessing because Allergan has the answers — and they reveal them in this episode.<br/><br/>Dr. Grant Stevens welcomes Carrie Strom, President, Global Allergan Aesthetics, and Jasson Gilmore, Senior Vice President Allergan Aesthetics, as they explain how they reinvented the Allergan loyalty program to focus on upgrading the patient experience.<br/><br/>Learn the three best practices for patient retention, the top five aesthetic needs, and what it all has to do with empowering confidence on the latest episode of The Technology of Beauty.<br/><br/>Show Notes:<br/>0:00 Intro<br/>0:42 Background<br/>9:22 Fixing Brilliant Distinctions<br/>12:40 How Allé improves on Brilliant Distinctions<br/>19:26 How the Allé Flash loyalty program works<br/>22:32 Loyalty program gamification<br/>27:32 The market hinges on value, not price<br/>29:24 Three best practices for patient retention<br/>33:23 Surgical practice patient lifetime value<br/>40:41 Vision for body contouring<br/>44:08 General Allergan discussion<br/>48:35 Top 5 aesthetic needs<br/>51:45 Empowering confidence<br/>52:34 What do you see in your crystal ball<br/>56:30 Representing diverse beauty<br/><br/>The views expressed in this podcast are the personal opinions of the host and guests respectively. Dr. Grant Stevens is a paid consultant for Allergan Aesthetics, however, Allergan Aesthetics is not a paid sponsor or producer of this content and no compensation was paid or received by either party for this interview.</p><p><b>» Apple Podcasts</b> | <a href='https://podcasts.apple.com/us/podcast/technology-of-beauty/id1510898426'>https://podcasts.apple.com/us/podcast/technology-of-beauty/id1510898426</a><br/><b>» Spotify</b> | <a href='https://open.spotify.com/show/0hEIiwccpZUUHuMhlyCOAm'>https://open.spotify.com/show/0hEIiwccpZUUHuMhlyCOAm</a><br/><b>» Recent episodes</b> | <a href='https://www.influxmarketing.com/technology-of-beauty/'>https://www.influxmarketing.com/te