Chris Voss CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As If Your Life Depended On It [Negotiation]

<p>Chris Voss is the CEO &amp; Founder of The Black Swan Group Ltd</p><p>Author of Never Split The Difference: Negotiating As If Your Life Depended On It.</p><p><br></p><p>Chris founded the Black Swan Group, in 2008 upon his retirement from the FBI where he was the FBI’s lead international kidnapping negotiator. </p><p><br></p><p>Chapters of this episode:</p><ul> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=0s">0:00</a> – Introduction</li> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=53s">0:53</a> – What is one thing people might not know about you?</li> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=163s">2:43</a> – How long do you have to make that first impression?</li> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=270s">4:30</a> – How did you make your first impression count?</li> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=395s">6:35</a> – How do I get the customer who is fired up to calm down and get them to trust you?</li> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=965s">16:05</a> – What is the power of an open-ended question?</li> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=1351s">22:31</a> – How do you continue to push somebody to the limit, but still gain their trust?</li> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=1531s">25:31</a> - What is mirroring and why it works?</li> <li> <a href="https://www.youtube.com/watch?v=VxbDPKBE-Us&amp;list=PLXH_rHLIsl5VP5pnEBMixT-_wirFbMx9i&amp;index=4&amp;t=1788s">29:4