Automation in a High Engagement Model with Kristi Faltorusso, VP of Customer Success at ClientSuccess and Founder of Keeping CS Simple

In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Kristi Faltorusso, VP of Customer Success at ClientSuccess and Founder of Keeping CS Simple. They discuss the automation concept in a high engagement model and use technology to compliment your efforts.